SONOFF Zigbee 3.0 USB Dongle Plus V2 - can't communicate :(

[JanZorz]

Hi,

I got the SONOFF Zigbee 3.0 USB Dongle Plus V2 and when I plug it in I can see that it's recognised.

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Aug 23 10:59:28 home kernel: [1704350.280574] usb 1-4.1.2: new full-speed USB device number 19 using xhci_hcd
Aug 23 10:59:28 home kernel: [1704350.390068] usb 1-4.1.2: New USB device found, idVendor=1a86, idProduct=55d4, bcdDevice= 4.42
Aug 23 10:59:28 home kernel: [1704350.390069] usb 1-4.1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Aug 23 10:59:28 home kernel: [1704350.390070] usb 1-4.1.2: Product: SONOFF Zigbee 3.0 USB Dongle Plus V2
Aug 23 10:59:28 home kernel: [1704350.390071] usb 1-4.1.2: Manufacturer: ITEAD
Aug 23 10:59:28 home kernel: [1704350.390072] usb 1-4.1.2: SerialNumber: 20221201102140
Aug 23 10:59:28 home kernel: [1704350.391769] cdc_acm 1-4.1.2:1.0: ttyACM1: USB ACM device

Domoticz version: 2023.1 (build 15254)
Domoticz plugin version is 7.1.002 [2.92]

This is the log from Domoticz when I set it up to use /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20221201102140-if00 as USB device.

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2023-08-23 12:15:50.794  Status: ZSonoff: Started.
2023-08-23 12:15:50.794  Status: ZSonoff: Entering work loop.
2023-08-23 12:15:51.126  Status: ZSonoff: Initialized version 7.1, author 'pipiche38'
2023-08-23 12:15:51.127  Status: ZSonoff: Zigbee for Domoticz plugin starting
2023-08-23 12:15:51.127  Status: ZSonoff: Z4D plugin requires python3 3.8 or above and you are running 3.8
2023-08-23 12:15:51.127  Status: ZSonoff: Checking Python modules /opt/domoticz/plugins/Domoticz-Zigate/requirements.txt
2023-08-23 12:15:51.339  ZSonoff: load PluginConf
2023-08-23 12:15:51.339  ZSonoff: Loading PluginConf -  from Domoticz sqlite Db
2023-08-23 12:15:51.339  ZSonoff: /opt/domoticz/plugins/Domoticz-Zigate/Conf/PluginConf-23.json timestamp is 1692785361.0867243
2023-08-23 12:15:51.339  ZSonoff: Dz PluginConf is older than Json Dz: 0 Json: 1692785361.0867243
2023-08-23 12:15:51.339  Status: ZSonoff: PluginAnalytics set to 1
2023-08-23 12:15:51.339  Status: ZSonoff: filename set to /opt/domoticz/plugins/Domoticz-Zigate/Conf/PluginConf-23.json
2023-08-23 12:15:51.339  Status: ZSonoff: pluginHome set to /opt/domoticz/plugins/Domoticz-Zigate
2023-08-23 12:15:51.339  Status: ZSonoff: homedirectory set to /opt/domoticz/plugins/Domoticz-Zigate
2023-08-23 12:15:51.340  Status: ZSonoff: pluginData set to /opt/domoticz/plugins/Domoticz-Zigate/Data
2023-08-23 12:15:51.340  Status: ZSonoff: pluginConfig set to /opt/domoticz/plugins/Domoticz-Zigate/Conf
2023-08-23 12:15:51.340  Status: ZSonoff: pluginOTAFirmware set to /opt/domoticz/plugins/Domoticz-Zigate/OTAFirmware
2023-08-23 12:15:51.340  Status: ZSonoff: pluginReports set to /opt/domoticz/plugins/Domoticz-Zigate/Reports
2023-08-23 12:15:51.340  Status: ZSonoff: pluginWWW set to /opt/domoticz/plugins/Domoticz-Zigate/www
2023-08-23 12:15:51.340  Status: ZSonoff: pluginLogs set to /opt/domoticz/plugins/Domoticz-Zigate/Logs
2023-08-23 12:15:51.340  Status: ZSonoff: expJsonDatabase set to 0
2023-08-23 12:15:51.340  ZSonoff: Installing plugin custom page /opt/domoticz/www/templates/ZSonoff.html
2023-08-23 12:15:51.340  ZSonoff: Starting LoggingManagement thread
2023-08-23 12:15:51.340  ZSonoff: zigpy_login_mode(30)
2023-08-23 12:15:51.340  ZSonoff: start_logging_thread
2023-08-23 12:15:51.340  ZSonoff: logging_thread - listening
2023-08-23 12:15:51.340  Status: ZSonoff: Please watch plugin log into /opt/domoticz/plugins/Domoticz-Zigate/Logs/PluginZigbee_23.log
2023-08-23 12:15:51.342  Status: ZSonoff: Zigbee for Domoticz (z4d) plugin stable7-7.1.002 started
2023-08-23 12:15:51.346  Status: ZSonoff: Loading ZCL Cluster definitions
2023-08-23 12:15:51.347  Status: ZSonoff:  - ZCL Cluster 0000 - (V1) Basic loaded
2023-08-23 12:15:51.347  Status: ZSonoff:  - ZCL Cluster 0001 - (V1) Power loaded
2023-08-23 12:15:51.347  Status: ZSonoff:  - ZCL Cluster 0002 - (V1) Device Temperature Configuration loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0003 - (V1) Identify loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0004 - (V1) Groups loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0005 - (V1) Scenes loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0006 - (V1) On/Off loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0008 - (V1) Level loaded
2023-08-23 12:15:51.348  Status: ZSonoff:  - ZCL Cluster 0009 - (V1) Alarms loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 000a - (V1) Time loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 000d - (V1) Analog Output loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 000f - (V1) Binary Input loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 0013 - (V1) Multistate Output loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 0019 - (V1) OTA Upgrade loaded
2023-08-23 12:15:51.349  Status: ZSonoff:  - ZCL Cluster 0020 - (V1) Poll Control loaded
2023-08-23 12:15:51.350  Status: ZSonoff:  - ZCL Cluster 0102 - (V1) Window Covering loaded
2023-08-23 12:15:51.350  Status: ZSonoff:  - ZCL Cluster 0202 - (V1) Fan Control loaded
2023-08-23 12:15:51.350  Status: ZSonoff:  - ZCL Cluster 0204 - (V1) Thermostat User Interface Configuration loaded
2023-08-23 12:15:51.350  Status: ZSonoff:  - ZCL Cluster 0300 - (V1) Color Control loaded
2023-08-23 12:15:51.350  Status: ZSonoff:  - ZCL Cluster 0301 - (V1) Ballast Configuration loaded
2023-08-23 12:15:51.351  Status: ZSonoff:  - ZCL Cluster 0400 - (V1) Illuminance Level Sensing loaded
2023-08-23 12:15:51.351  Status: ZSonoff:  - ZCL Cluster 0402 - (V1) Temperature Measurement loaded
2023-08-23 12:15:51.351  Status: ZSonoff:  - ZCL Cluster 0403 - (V1) Pressure Measurement loaded
2023-08-23 12:15:51.351  Status: ZSonoff:  - ZCL Cluster 0405 - (V1) Relative Humidity Measurement loaded
2023-08-23 12:15:51.351  Status: ZSonoff:  - ZCL Cluster 0406 - (V1) Occupancy Sensing loaded
2023-08-23 12:15:51.352  Status: ZSonoff:  - ZCL Cluster 0700 - (V1) Price loaded
2023-08-23 12:15:51.352  Status: ZSonoff:  - ZCL Cluster 0702 - (V1) Metering (Smart Energy) loaded
2023-08-23 12:15:51.352  Status: ZSonoff:  - ZCL Cluster 0b01 - (V1) Meter Identification loaded
2023-08-23 12:15:51.353  Status: ZSonoff:  - ZCL Cluster 0b04 - (V1) Electrical Measurement loaded
2023-08-23 12:15:51.353  Status: ZSonoff:  - ZCL Cluster 0b05 - (V1) Diagnostics loaded
2023-08-23 12:15:51.353  Status: ZSonoff:  - ZCL Cluster e000 - (V1) Tuya E000 Private Cluster loaded
2023-08-23 12:15:51.353  Status: ZSonoff:  - ZCL Cluster e001 - (V1) Tuya E001 Private Cluster loaded
2023-08-23 12:15:51.353  Status: ZSonoff:  - ZCL Cluster e002 - (V1) Tuya E002 Private Cluster loaded
2023-08-23 12:15:51.354  Status: ZSonoff:  - ZCL Cluster fcc0 - (V1) LUMI Private Cluster loaded
2023-08-23 12:15:51.354  Status: ZSonoff:  - ZCL Cluster ff66 - (V1) Lixee Zlinky private cluster loaded
2023-08-23 12:15:51.355  Status: ZSonoff: DeviceConf loaded - 16 confs loaded
2023-08-23 12:15:51.356  Status: ZSonoff: Local-Device conf loaded - 21 confs loaded
2023-08-23 12:15:51.414  Status: ZSonoff: Certified Devices loaded - 504 confs loaded
2023-08-23 12:15:51.414  Status: ZSonoff: load ListOfDevice
2023-08-23 12:15:51.414  Status: ZSonoff: 0 Entries loaded from /opt/domoticz/plugins/Domoticz-Zigate/Data/DeviceList-23.txt
2023-08-23 12:15:51.415  Status: ZSonoff: Transport mode: USB
2023-08-23 12:15:51.926  Status: ZSonoff: ZigateTransport: Serial Connection open: Serial<id=0x7fecd316f130, open=True>(port='/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20221201102140-if00', baudrate=115200, bytesize=8, parity='N', stopbits=1, timeout=None, xonxoff=False, rtscts=False, dsrdtr=False)
2023-08-23 12:15:51.927  Status: ZSonoff: ZigateTransport: writer_thread Thread start.
2023-08-23 12:15:51.929  Status: ZSonoff: ZigateTransport: thread_processing_and_sending Thread start.
2023-08-23 12:15:51.930  Status: ZSonoff: Start Web Server connection
2023-08-23 12:15:51.935  Status: ZSonoff: Web backend for Web User Interface started on port: 9441
2023-08-23 12:15:51.935  Status: ZSonoff: Plugin looks to upgrade the Certified Device package
2023-08-23 12:15:52.863  Status: ZSonoff: Domoticz Widgets usage is at 1.2 % (252 units free)
2023-08-23 12:17:52.072  ZSonoff: URL INFOS {'type': 'command', 'param': 'updatehardware', 'htype': '94', 'idx': 23, 'name': 'ZSonoff', 'address': '0.0.0.0', 'port': '9999', 'serialport': '/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20221201102140-if00', 'Mode1': 'V1', 'Mode2': 'USB', 'Mode3': 'False', 'Mode4': '9441', 'Mode5': 'http://127.0.0.1:8080', 'Mode6': 'null', 'extra': 'Zigate', 'enabled': 'true', 'datatimeout': '0', 'loglevel': 7}
2023-08-23 12:17:52.072  Status: ZSonoff: Plugin Restart command : http://127.0.0.1:8080/json.htm?type=command&param=updatehardware&htype=94&idx=23&name=ZSonoff&address=0.0.0.0&port=9999&serialport=%2Fdev%2Fserial%2Fby-id%2Fusb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20221201102140-if00&Mode1=V1&Mode2=USB&Mode3=False&Mode4=9441&Mode5=http%3A%2F%2F127.0.0.1%3A8080&Mode6=null&extra=Zigate&enabled=true&datatimeout=0&loglevel=7
2023-08-23 12:17:52.079  Status: ZSonoff: Stop directive received.
2023-08-23 12:17:52.080  ZSonoff: onStop()
2023-08-23 12:17:52.095  Status: ZSonoff: ZigateTransport: ZiGateSerialListen Thread stop.
2023-08-23 12:17:52.095  Status: ZSonoff: ZigateTransport: thread_processing_and_sending Thread stop.
2023-08-23 12:17:52.194  ZSonoff: Connection closed
2023-08-23 12:17:53.548  Status: ZSonoff: ZigateTransport: writer_thread Thread stop.
2023-08-23 12:17:53.553  ZSonoff: logging_thread - ended
2023-08-23 12:17:53.601  ZSonoff: Logging Thread shutdown
2023-08-23 12:17:53.601  ZSonoff: onStop called (6) Close Logging Management
2023-08-23 12:17:53.669  Status: ZSonoff: Exiting work loop.
2023-08-23 12:17:53.681  Status: ZSonoff: Stopping threads.
2023-08-23 12:17:53.681  Status: ZSonoff: Stopped.
2023-08-23 12:17:53.681  ZSonoff: Worker thread started.

On the web page of the module I get this error:

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Module: "Plugin"
nwkid: "None"
PluginHealth: "Startup"
message: "[ 70] I have hard time to get Coordinator Version. Mostlikly there is a communication issue"

Any idea? Should I be using ACM1 as a USB device? I tried, but no visible improvement

Is "baudrate=115200" the right speed?

Cheers, Jan

[waltervl]

Perhaps reboot your complete system.
Use /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20221201102140-if00
Check if the Hardware gateway (plugin) is still enabled in menu Setup-Hardware.
Seems that the plugin is restarting for some reason.
Else we have to wait for @pipiche to arrive.

[pipiche]

I would follow what @waltervl said.

How are the right access to the device ? Is DomoticZ started under root ?

Is there any other applications opening/ using that port ?

[JanZorz]

I would follow what @waltervl said.

How are the right access to the device ? Is DomoticZ started under root ?

Is there any other applications opening/ using that port ?

This is what happens after I plug in the device:

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Aug 23 10:59:28 home mtp-probe: checking bus 1, device 19: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1.2"
Aug 23 10:59:28 home mtp-probe: bus: 1, device: 19 was not an MTP device
Aug 23 10:59:31 home systemd-udevd[4178351]: 1-4.1.2:1.1: Process '/usr/lib/snapd/snap-device-helper bind snap_zwave-js-ui_exec /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1.2/1-4.1.2:1.1 0:0' failed with exit code 1.
Aug 23 10:59:31 home systemd-udevd[4178351]: 1-4.1.2:1.1: Process '/usr/lib/snapd/snap-device-helper bind snap_zwave-js-ui_zwave-js-ui /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1.2/1-4.1.2:1.1 0:0' failed with exit code 1.
Aug 23 10:59:32 home systemd-udevd[4178379]: 1-4.1.2:1.0: Process '/usr/lib/snapd/snap-device-helper bind snap_zwave-js-ui_exec /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1.2/1-4.1.2:1.0 0:0' failed with exit code 1.
Aug 23 10:59:32 home systemd-udevd[4178379]: 1-4.1.2:1.0: Process '/usr/lib/snapd/snap-device-helper bind snap_zwave-js-ui_zwave-js-ui /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1.2/1-4.1.2:1.0 0:0' failed with exit code 1.

However, zwave-js-ui snap is disabled and is checking also other USB devices when I plug them in - but it doesn't use them.

Domoticz is running as root and no other app/daemon is using nor ACM1 nor by-id device.

I did already everything that @waltervl said, but to no avail.

I'm now running one instance of plugin to keep all my zigbee devices running and connected to old Zigate USB controller and I added a new instance of a plugin to use Sonoff one for testing - I have both devices connected. Zigate is USB0 and Sonoff is ACM0 and that long by-id thing.

When I changed the device in the original plugin it had the same problem - it could not talk to the USB device and reloaded every so often.

Cheers, Jan

[pipiche]

If you are on a pi4 make sure not using the Usb3 port , and preferably use a cable extension.

[pipiche]

If you get access to the WebUI on that instance, I would enable all zigpy related debug parameters.
And then I would look at the plugin log

[pipiche]

If you get access to the WebUI on that instance, I would enable all zigpy related debug parameters.
And then I would look at the plugin log

[JanZorz]

If you are on a pi4 make sure not using the Usb3 port , and preferably use a cable extension.

I have this installed on a small Linux server, not RPI. Let me check re USB3 port.

Cheers, Jan

[JanZorz]

If you get access to the WebUI on that instance, I would enable all zigpy related debug parameters.
And then I would look at the plugin log

I have the access to the webUI. Where exactly should I enable all zigpy related debug parameters?

Cheers, Jan

[JanZorz]

If you are on a pi4 make sure not using the Usb3 port , and preferably use a cable extension.

I moved it from USB3 port on a server to an USB2 hub - but still the same issue. Plugin doesn't want to to communicate with controller properly (and/or vice versa)

Cheers, Jan

[JanZorz]

ok, what I have is "SONOFF Zigbee 3.0 USB Dongle Plus V2". This is a newer version of "SONOFF Zigbee 3.0 USB Dongle Plus" and they renamed them to “ZBDongle-E” and “ZBDongle-P”

...so I have “ZBDongle-E”.

https://sonoff.tech/product/gateway-and ... le-plus-e/

They have different chipset and they "use different Zigbee stack firmware which will affect compatibility/support with different Zigbee gateway application implementations".

https://community.home-assistant.io/t/i ... mcu/442695

Are we hitting some protocol compatibility issues here?

Cheers, Jan

[Doler]

From the manual (www.zigbee2mqtt.io/guide/adapters/#experimental):

If Zigbee2MQTT fails to start, try adding the following to your configuration.yaml

serial:
adapter: ezsp

Grz, Mark

[JanZorz]

From the manual (www.zigbee2mqtt.io/guide/adapters/#experimental):

If Zigbee2MQTT fails to start, try adding the following to your configuration.yaml

I'm using Zigbee For Domoticz from Pipiche - https://github.com/pipiche38/zigbeefordomoticz

Cheers, Jan

[WouterO]

Sorry, Jan,
I can’t really help you, but I just want to inform you that I’m using the very same Zigbee sonoff dongle version E with the Z4D plugin successfully, so the hard- and software are compatible.
Good luck in getting your system up and running.
Cheers, Wouter

[pipiche]

For the plugin Instance what did you put for Coordinator Model ?

Screenshot 2023-08-23 at 20.19.06.png (116.96 KiB) Viewed 3526 times

For the debugging part here after is what I would recommand

Screenshot 2023-08-23 at 20.18.14.png (257.73 KiB) Viewed 3526 times

[Rik60]

I did have USB problems when i rebooted the raspberry, i have 3 usb devices connected, sometimes after a reboot the 3 devices were connected to an other usb port. I solved this by doing a persistent usb connection, so a device is always connected to the same port. Look on internet for "persistent USB devices".

[JanZorz]

For the plugin Instance what did you put for Coordinator Model ?

Ah, bugger... I had it on Zigate.

When I set it up properly on a second plugin instance it still did not want to work - it told me to:
"Multi instances plugin detected. Enable zigpy workaround"

In theory, I should be able to run one instance on Zigate and another on Sonoff, da?

I deleted the second instance of the module, restarted the domoticz, set the primary module instance to Texas instruments model, USB port ot Sonoff device and the plugin started...

Tomorrow I'll figure out how to re-pair all the sensors - but THANK YOU very much for your help!!!

Cheers and thnx, Jan

[JanZorz]

Sorry, Jan,
I can’t really help you, but I just want to inform you that I’m using the very same Zigbee sonoff dongle version E with the Z4D plugin successfully, so the hard- and software are compatible.

@WouterO, which Coordinator Model are you using in plugin setup panel?

Cheers, Jan

[pipiche]

For the plugin Instance what did you put for Coordinator Model ?

Ah, bugger... I had it on Zigate.

Only the one doing nothing, don't have issue ..

When I set it up properly on a second plugin instance it still did not want to work - it told me to:
"Multi instances plugin detected. Enable zigpy workaround"

In theory, I should be able to run one instance on Zigate and another on Sonoff, da?

Yes you can run multiple instances this works. The message here is a normal one. I would have been interested to have the logs and symptome.

[WouterO]

Sorry, Jan,
I can’t really help you, but I just want to inform you that I’m using the very same Zigbee sonoff dongle version E with the Z4D plugin successfully, so the hard- and software are compatible.

@WouterO, which Coordinator Model are you using in plugin setup panel?

Cheers, Jan

Hi Jan, I am using Silicon Labs EZSP