Dialog problem with netatmo thermostat server

[seby901]

Hello, I'm asking for your knowledge and help concerning the use of the netatmo card declared in my domoticz which is causing me problems.

So here it is, I have a simple netatmo thermostat in my home that controls my pellet stove.

I would like to be able to bring up the temperature curve read by my thermostat in domoticz.

So I declared in the equipment tab of Domoticz, my netatmo account where I previously filled in my login and password linked to my netatmo account.

The problem is that I have to define a time of inactivity to restart the card if no data is received during a certain time. I have tried to set it to 30 minutes, and I receive emails from my domoticz with the same messages:

Code: Select all

Multiple errors received in the last 5 minutes:

2022-03-11 03:07:26.763 Error: Netatmo hardware (2) nothing received for more than 2 Hours!....
2022-03-11 03:07:27.778 Error: Restarting: Netatmo

I tried to replace 30 minutes by 2 hours, so it reduces the error messages but I notice that the measurements are not good on my curves. I also tried to deactivate the reset function of the card after a given time, and in fact my sensor turns red because it does not receive any more data.

I tried to contact the technical support and here is their answer:

Thank you for bringing these 500 errors to our attention. Our backend has identified the origin and everything should now be back to normal.
Can you confirm that this is the case on your side?

If it's not the case, I invite you to tell me which endpoints are used by the domoticz application. (for example /getroommeasure)

Not knowing too much about the "endpoint used", I told them that I have no details about the error except that I do not receive any more information from them. Here is a new answer from them:

If your product is not responding to our servers you should have a specific error.
However, now that you mention it, it's possible that domoticz doesn't report the exact error and only indicates the lack of response of the product. If your product is online but you have errors in domoticz you can rule out this possibility.
The curves of the thermostat in your histogram also don't correspond to the one found in domoticz.
I recommend that you contact domoticz directly in order to find out exactly which of our server errors can generate this error in your interface.
This can be timeouts, disconnected products, products that can't be found, temporary ban for not respecting the limits, etc. So we need to know which endpoint they use to contact our servers and the precise error they receive before they generate the "nothing received for more than 2 hours" error. In other words it's a custom error of their own and I can't know what it implies for our servers from that.

If someone can enlighten me on the subject, I'm interested. Nobody has ever had this problem? Nobody knows how to activate a higher level of error detail?

Thanks in advance

[zicht]

Hi,

Read this ( last page)
viewtopic.php?t=6846&hilit=netatmo&start=40

Something has changed in the api if i understood right.
Try latest beta version : some people reported it works again.

First make a decent backup to be able to revert back