Osram Ledvance not pairing (previously worked fine) - 'ConsistencyCheck': 'Bad Pairing'

[gorstj]

Can anyone help with pairing a device I know previously worked fine?

Product Name
Osram/Ledvance Smart+ Garden Pole RGBW

Brand
Osram/Ledvance

URL on a web site
*https://www.ledvance.com/consumer/produ ... able-c6296

What do you expect
Device to pair and show up in domoticz.
This previously worked fine when I was trying the device within the house. Due to poor signal to a garden extension I changed the channel (from 11 to 19) and had to remove/reset my devices.
I now have good signal to some Zigbee devices within the extension and this device is just outside it (there are some switches acting as routers along the way)

The logs from the pairing process
See below

export.json file as described here above

export.log

(138.44 KiB) Downloaded 34 times

(changed extension json-->log so it would attach)

Domoticz log:
2021-08-15 21:03:14.651 Status: New sensors allowed for 5 minutes...
2021-08-15 21:03:26.000 Zigate: (Zigate) --> Adding device 6a50 in self.DevicesInPairingMode
2021-08-15 21:03:26.000 Zigate: (Zigate) --> ['6a50']
2021-08-15 21:03:29.706 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:03:32.415 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:03:32.982 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:03:36.077 Status: Zigate: (Zigate) [0] NEW OBJECT: 6a50 TimeOut in 0045 restarting at 0x004d
2021-08-15 21:03:36.116 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:03:39.616 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:03:42.495 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:03:43.608 RFLink: Temp + Humidity (Alecto V4)
2021-08-15 21:03:43.429 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:03:48.896 Zigate: (Zigate) UpdateDevice - (Zigate - lumi.ctrl_ln2.aq1_Meter-00158d000396135d-03) 0:55.01;114834.43
2021-08-15 21:03:51.086 Status: Zigate: (Zigate) [1] NEW OBJECT: 6a50 TimeOut in 0045 restarting at 0x004d
2021-08-15 21:03:55.866 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 8006 Status: a7
2021-08-15 21:03:57.509 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:04:06.058 Status: Zigate: (Zigate) [2] NEW OBJECT: 6a50 TimeOut in 0045 restarting at 0x004d
2021-08-15 21:04:12.481 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:04:16.179 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:18.607 RFLink: Temp + Humidity (Alecto V4)
2021-08-15 21:04:21.076 Status: Zigate: (Zigate) [3] NEW OBJECT: 6a50 TimeOut in 0045 restarting at 0x004d
2021-08-15 21:04:22.471 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:27.498 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:04:31.314 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:36.093 Status: Zigate: (Zigate) [4] NEW OBJECT: 6a50 TimeOut in 0045 restarting at 0x004d
2021-08-15 21:04:39.281 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:41.084 Error: Zigate: (Zigate) [5] NEW OBJECT: 6a50 Not able to get all needed attributes on time
2021-08-15 21:04:41.084 Error: Zigate: (Zigate) processNotinDB - not able to find response from 6a50 stop process at 0045
2021-08-15 21:04:41.084 Error: Zigate: (Zigate) processNotinDB - RIA: 5 waitForDomoDeviceCreation: False, capturePairingInfos: 1 Model:
2021-08-15 21:04:41.084 Error: Zigate: (Zigate) processNotinDB - Collected Infos are : {'Version': '3', 'ZDeviceName': '', 'Status': 'UNKNOW', 'SQN': '', 'Ep': {}, 'Heartbeat': '1', 'RIA': '5', 'LQI': {}, 'Battery': {}, 'Model': '', 'ForceAckCommands': [], 'MacCapa': '8e', 'IEEE': '7cb03eaa0a078267', 'Type': {}, 'ProfileID': {}, 'ZDeviceID': {}, 'App Version': '', 'Attributes List': {}, 'DeviceType': 'FFD', 'HW Version': '', 'Last Cmds': [], 'LogicalType': 'Router', 'Manufacturer': '', 'Manufacturer Name': '', 'NbEp': '', 'PowerSource': 'Main', 'ReadAttributes': {}, 'ReceiveOnIdle': '', 'Stack Version': '', 'Stamp': {'time': 1629057879.2810555, 'Time': '2021-08-15 21:04:39', 'MsgType': ' 4d', 'LastSeen': 1629057879}, 'ZCL Version': '', 'Health': 'Live', 'Capability': ['Full-Function Device', 'Main Powered', 'Receiver during Idle', 'Standard security', 'NwkAddr should be allocated'], 'PairingInProgress': True, 'ConsistencyCheck': 'Bad Pairing'}
2021-08-15 21:04:42.517 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 0005 Status: a7
2021-08-15 21:04:46.776 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:53.607 RFLink: Temp + Humidity (Alecto V4)
2021-08-15 21:04:57.299 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:04:59.150 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 8006 Status: a7
2021-08-15 21:05:09.663 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 8006 Status: a7
2021-08-15 21:05:28.610 RFLink: Temp + Humidity (Alecto V4)
2021-08-15 21:05:31.872 Zigate: (Zigate) UpdateDevice - ( Hutch) 0:18.1;88.4;3
2021-08-15 21:06:04.588 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:06:17.004 Zigate: (Zigate) Receive NACK from 6a50 clusterId: 8006 Status: a7
2021-08-15 21:06:19.250 Status: Zigate: (Zigate) Request Disabling Accepting new Hardware
2021-08-15 21:06:19.467 Status: Zigate: (Zigate) Accepting new Hardware: Disable (Off)
2021-08-15 21:06:29.155 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:06:36.647 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:06:38.608 RFLink: Temp + Humidity (Alecto V4)
2021-08-15 21:06:44.112 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:06:50.621 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:06:56.980 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e
2021-08-15 21:07:03.841 Status: Zigate: (Zigate) Device Annoucement: NwkId: 6a50 Ieee: 7cb03eaa0a078267 MacCap: 8e

[pipiche]

Could you kindly tell us more:

- Firmware and plugin Version ?
- how many devices are already paired ( routers / end devices ) ?

At least from what I see in the log is that the device start the pairing but didn't go through. So it could be that it could be related to a PDM corruption at the Zigate firmware level.

Did you try to pair an other device, does it work ?

[gorstj]

Hi

Firmware: 031e (Zigate v1)
Routers: 12
End devices: 12

I just deleted a Zigbee Osram bulb (different device) from Domoticz and confirmed it was removed in Zigate. No issue repairing it.

Thanks for any suggestions.

I was thinking of purchasing the V2 anyway - but I cant seem to get it delivered to the UK.

[gorstj]

Zigate plugin: 5.1.006

[pipiche]

The logs related to a potential corruption of the Permanent Data Memory of the ZiGate. This happen on the firmware 31d/31e.
Basically your device do the device announcement, the ZiGate start the pairing process but cannot keep it, this is why there is no more communication between the 2.

This is why I asked if you are able to pair an other new devices ( not removing and pairing ).

At first, what you can do is:
1- Power off the ZiGate: You stop the plugin and then you remove the ZiGate from the USB wait for several seconds and then you plug it back and finaly restart the plugin. Then you try to add the device . It happened sometime to unlock the situation.

2- If this is not successful, the only way I see is to restart from scratch on the ZiGate side.
You can take this opportunity to flash the 31f ( OptiPDM version) with Erase EEPROM and then ErasePDM (ZiGate Initiatlize)
Then you simply repair all devices (starting with all routers). Checking after every pairing that the recent paired device works well, and finalyy you pair the end device (battery based)

[gorstj]

Thanks.

Re-pairing not reay an issue

However, will wiping delete all zigbee switchee/devices from domotIcz? Or will they repair with same name/idx?

Should I get a V2 whilst at it if I can get one to the UK?

[pipiche]

No , you have just to wippe on the ZiGate side, and all devices on Domoticz and Plugin will remains and will get re-connected. So you'll keep all history.

For the V2 please get in touch with the zigate.fr provider from the contact form, as I cannot help on this matter

[waltervl]

I do not know why you should buy a V2 Zigate. You have enough device space on your V1 left. What else is better with a V2?

I also had a full Zigate V1 with 30 devices. There was a memory leak in the old firmware that cause deletion of devices not to be clearing the device table. After installing firmware 31e and do a full re-pairing of all devices on Zigate (with keeping the domoticz devices idx etc) everything works fine.

[gorstj]

Thanks.

Re-pairing not reay an issue

However, will wiping delete all zigbee switchee/devices from domotIcz? Or will they repair with same name/idx?

Should I get a V2 whilst at it if I can get one to the UK?

Just tried this device again (forgot all about it) after I have moved to the optiODM version etc.

This is my log:

Code: Select all

2022-01-30 14:33:27.203 Status: Zigate: (Zigate) [None] NEW OBJECT: 94d1 None
2022-01-30 14:33:32.154 Status: Zigate: (Zigate) [-] NEW OBJECT: 94d1 Active Endpoint Response Ep: 03 LQI: 102
2022-01-30 14:33:32.154 Status: Zigate: (Zigate) [-] NEW OBJECT: 94d1 Request Simple Descriptor for Ep: 03
2022-01-30 14:33:40.077 Status: Zigate: (Zigate) [-] NEW OBJECT: 94d1 Request Simple Descriptor for Ep: 03
2022-01-30 14:33:50.099 Status: Zigate: (Zigate) [-] NEW OBJECT: 94d1 Request Simple Descriptor for Ep: 03
2022-01-30 14:33:55.081 Error: Zigate: (Zigate) [5] NEW OBJECT: 94d1 Not able to get all needed attributes on time
2022-01-30 14:33:55.081 Error: Zigate: (Zigate) processNotinDB - not able to find response from 94d1 stop process at 0043
2022-01-30 14:33:55.081 Error: Zigate: (Zigate) processNotinDB - Collected Infos are : {'Version': '3', 'ZDeviceName': '', 'Status': 'UNKNOW', 'SQN': '00', 'Ep': {'03': {}}, 'Heartbeat': '1', 'RIA': '5', 'LQI': 102, 'Battery': {}, 'Model': '', 'ForceAckCommands': [], 'MacCapa': '8e', 'IEEE': '7cb03eaa0a078267', 'Type': {}, 'ProfileID': {}, 'ZDeviceID': {}, 'App Version': '', 'Attributes List': {}, 'DeviceType': 'FFD', 'HW Version': '', 'Last Cmds': [], 'LogicalType': 'Router', 'Manufacturer': '', 'Manufacturer Name': '', 'NbEp': '1', 'PowerSource': 'Main', 'ReadAttributes': {}, 'ReceiveOnIdle': '', 'Stack Version': '', 'Stamp': {'time': 1643553212.1507363, 'Time': '2022-01-30 14:33:32', 'MsgType': '8011', 'LastSeen': 1643553212}, 'ZCL Version': '', 'Health': 'Not Reachable', 'Capability': ['Full-Function Device', 'Main Powered', 'Receiver during Idle', 'Standard security', 'NwkAddr should be allocated'], 'PairingInProgress': True, 'RollingLQI': [102], 'Epv2': {'03': {'ClusterIn': {}, 'ClusterOut': {}, 'ProfileID': {}, 'ZDeviceID': {}}}, 'ConsistencyCheck': 'Bad Pairing'}

The only thing that is different it that it is at the limits of my Zigbee network in the garden - although a plug/socket device works from the same location (and should be acting as a router?)

I could try moving it next to by Zigate device for pairing - however I will need to dig up the cable.... (it is outdoor lights)

John