It "kind of works", i.e. after many attempts it could be included but incomplete. It is not recognized as a door lock. If I set it as a door lock it reports the wrong state, closed when open and vice versa. The state is not always updated. There is not a single word concerning zwave installation in the manual. The support from the company
concerning zwave is zero. I would not recommend this product at the present time. May be they improve the quality of the support. Let's hope. Furthermore it is mechanically quite slow.
My experience is terrible. It doesn't work on z-wave (aeotec z-stick), the app constantly crashes and the BT-range is terrible. I have to hold the phone touching the door and restart the app + bluetooth. It takes me approx 1-3 minutes to lock/unlock the door. The "danabridge" doesn't work either...
Support is fine if you're only asking for easy basic questions. I have been asking about z-wave and they no longer reply to my mails and have blocked me on facebook so i'm no longer able to write to them nor post on their facebook wall.
Here is the mail causing me to be banned from their customer service...
-----Opprinnelig melding-----
Fra: Per Arne Botn [mailto:<my-mail-address>]
Sendt: 3. oktober 2016 14:27
Til: 'Danalock Support' <[email protected]>
Emne: SV: SV: Reset lock
Hi,
Yes it still crashes when using the Bluetooth but it seems to be somehow unstable. Sometimes it's working on the first try, other times I'll have to disable BT and close background app several times before it's working. This is also happening when I'm on the inside of the door using the galaxy s3 and holding the phone so close to the lock that there is contact between the phone and the lock.
Regarding the z-wave, there are several others who have the same gateway and v2 that is reporting that it's working fine.
Is it somehow possible to activate the "async" without using z-wave?
-----Opprinnelig melding-----
Fra: Danalock Support [mailto:[email protected]]
Sendt: 3. oktober 2016 11:27
Til: Per Arne Botn <<my-mail-address>>
Emne: SV: SV: Reset lock
Hi Per Arne,
Sorry for keeping you waiting.
In regards to the Z-Wave issue, we could try to update the software, but I am not convinced that it will help.
Otherwise we would have to refer to the manufacturer of the gateway. We are not in control/do not have any saying in the integration of the lock in the gateway, so we don't know what has been implemented and what not.
Does the app still crash, when connecting to the lock via Bluetooth?
-----Oprindelig meddelelse-----
Fra: Per Arne Botn [mailto:<my-mail-address>]
Sendt: 2. oktober 2016 22:25
Til: Danalock Support <[email protected]>
Emne: VS: SV: Reset lock
Hello? Any solution?
-----Opprinnelig melding-----
Fra: Per Arne Botn [mailto:<my-mail-address>]
Sendt: 19. september 2016 11:39
Til: Danalock Support <[email protected]>
Emne: Re: SV: Reset lock
Hi,
Aeotec does have support for + and secure class.
Openzwave does have support for your lock as well. I've tried to search forums about other people having the same problem but it seems that the problem i have don't occure at other forums.
Regarding the app, it's mostly on the Z2. On S3, it does sometimes but it restores autmatically without restarting the app and bluetooth. I assume it is due to the connection problems between the Z2 and your lock.
Den 2016-09-19 11:02, skrev Danalock Support:
> Hi Per,
>
> Never heard of the aeotec z-stick.
>
> Please contact the manufacturer and ask them if they have secure
> classes for Z-wave and if they have integrated door locks/the
> Danalock.
>
> You are correct about the Sony – we too have experienced bad Bluetooth
> connection on this phone.
>
> I am more concerned about the app crashing. It that the case on all
> phones?
>
> Best regards
>
> MARIA SUUSGAARD
> Poly-Control ApS
> Gammel Stillingvej 427C - DK-8462 Harlev
> +45 4242 8122
> mail [email protected] - https://www.danalock.com [1]
>
> Danalock @ facebook [2]
>
> FRA: Per Arne Botn [mailto:<my-mail-address>]
> SENDT: 19. september 2016 09:33
> TIL: Danalock Support <[email protected]>
> EMNE: SV: Reset lock
>
> Hi J
>
> I’m using a aeotec z stick 5th gen with openzwave.
>
> I’ve tried bluetooth using Sony Z2, Samsung S3 and Huawei P7. The Z2
> is the only one who have that short range so it seems to be related to
> the phone and not the lock.
>
> It’s a V2 btze.
>
> Regards, Per Arne Botn
>
> FRA: Danalock Support [mailto:[email protected]]
> SENDT: mandag 19. september 2016 08.46
> TIL: Per Arne Botn <<my-mail-address>>
> EMNE: SV: Reset lock
>
> Hello Per,
>
> To hel p you, we just need to know a few things:
>
> What is the name of your z-wave controller?
>
> What smart phone are you using?
>
> Do you have a V2 lock?
>
> Best regards
>
> MARIA SUUSGAARD
> Poly-Control ApS
> Gammel Stillingvej 427C - DK-8462 Harlev
> +45 4242 8122
> mail [email protected] - https://www.danalock.com [1]
>
> Danalock @ facebook [2]
>
> FRA: Per Arne Botn [mailto:<my-mail-address>]
> SENDT: 17. september 2016 00:14
> TIL: Danalock Support <[email protected]>
> EMNE: VS: Reset lock
>
> Hello? J
>
> Is there a error with my lock or does’nt the z-wave work very well?
>
> FRA: Per Arne Botn [mailto:<my-mail-address>]
> SENDT: torsdag 8. september 2016 22.01
> TIL: 'Danalock Support' <[email protected]>
> EMNE: SV: Reset lock
>
> Hi,
>
> After spending 1,5 hour of trying, i finally managed to connect the
> lock. The app keeps crashing (bluetooth bad state…) so i had to start
> over several times.
>
> The app still keeps crashing all the time. The lock has a very short
> range on bluetooth (10-30 cm) so that might be a reason.
>
> To unlock my door, i need to remove background app, disable and
> re-enable bluetooth and re-open the app. It takes about 2-3 minutes
> before the app gets connected and it’s working for a short while until
> it crashes.
>
> I have added the lock to my z-wave and the z-wave log gives me
> «recieved timeout notification…» . Trying to heal also gives a
> timeout.
> When i add the z-wave to my network, it’s no problem with the range.
> The controller is at the same place when inlcuding as when trying to
> connect.
>
> 2016-09-08 21:53:48.317 OPENZWAVE: HEAL NODE COMMAND INITIATED FOR
> NODE: 8 (0X08)...
>
> 2016-09-08 21:53:54.310 OPENZWAVE: RECEIVED TIMEOUT NOTIFICATION FROM
> HOMEID: 3642537420, NODEID: 8 (0X08)
>
> When using a external key to lock/unlock, the motor is working
> (takeover) the 1st time. After that the lock doesn’t give the correct
> state of «latched» or «unlatched». I see that in the z-wave config,
> there is a «async» option, but as i cannot connect with the z-wave, i
> cannot activate async.
>
> I can see that the app problems can be a issue on the phone (even
> thouch i’ve been trying 3 phones) but the z-wave and bluetooth range
> has to be something i’m either doing wrong or a issue with the lock?
>
>
> Regards, Per Arne Botn
>
> FRA: Danalock Support [mailto:[email protected]]
> SENDT: onsdag 7. september 2016 14.32
> TIL: Per Arne Botn <<my-mail-address>>
> EMNE: SV: Reset lock
>
> Hi Per,
>
> Could i kindly ask you to do the following:
>
> 1) Logout of the app
>
> 2) Remove the app from the background
>
> 3) Disconnect Bluetooth
>
> 4) Open the app again, log in to the app and try again
>
> Best regards
>
> Poly-Control ApS
> Gammel Stillingvej 427C - DK-8462 Harlev
> +45 4242 8122
>
> Danalock @ facebook [2]
>
> FRA: Per Arne Botn [mailto:<my-mail-address>]
> SENDT: 7. september 2016 14:00
> TIL: Danalock Support <[email protected]>
> EMNE: SV: Reset lock
>
> Thank you J
> I’m now able to og a step further, but in step 4 «give your lock a
> name» i get a error message saying «You must reset your Danalock to
> re-add it to your keychain. Hold the user button on the lock for 5
> beeps, then press Okay». After doing that and pressing «next» i get
> the same error.
>
> I did a factory reset first, and the lock did the self-testing.
>
> Regards, Per Arne Botn
>
> FRA: Danalock Support [mailto:[email protected]]
> SENDT: onsdag 7. september 2016 13.51
> TIL: Per Arne Botn <<my-mail-address>>
> EMNE: SV: Reset lock
>
> Thank you for the details.
>
> The lock has now been deleted. To do a complete factory reset, please
> press 10 beeps on the lock before installing it again.
>
> Best regards
>
> Poly-Control ApS
> Gammel Stillingvej 427C - DK-8462 Harlev
> +45 4242 8122
>
> Danalock @ facebook [2]
>
> FRA: Per Arne Botn [mailto:<my-mail-address>]
> SENDT: 7. september 2016 13:45
> TIL: Danalock Support <[email protected]>
> EMNE: SV: Reset lock
>
> My username is <username> and the MAC address is ending with xx:xx:xx. I
> cannot see the full MAC address in the app (se attachment)
>
> Regards, Per Arne Botn
>
> FRA: Danalock Support [mailto:[email protected]]
> SENDT: onsdag 7. september 2016 13.36
> TIL: <my-mail-address>
> EMNE: SV: Reset lock
>
> Hello,
>
> To reset the lock, we need your username and the lock’s MAC number.
>
> When you try to install the lock in the app, you will get the message
> that it already belongs to another user. At the same time you will see
> a number starting with EC:FE. Please inform the complete number.
>
> Best regards
>
> Poly-Control ApS
> Gammel Stillingvej 427C - DK-8462 Harlev
> +45 4242 8122
>
> Danalock @ facebook [2]
>
> FRA: <my-mail-address> [mailto:<my-mail-address>]
> SENDT: 7. september 2016 13:28
> TIL: Danalock Support <[email protected]>
> EMNE: Reset lock
>
> Hi, i bought a danalock but it is "connected" to the previous owner.
> I'm trying to get him to send me the reciept, but he's not responding
> either calls or texts.
>
> As i apparently cannot get the reciept, i am not able to send proof of
> purchase.
> How can i get this sorted out?
>
> [3]
>
> Hilsen PABben
> +47 <my-phone-number>
>
> Links:
> ------
> [1] https://www.danalock.com/
> [2] https://www.facebook.com/danalockdk/
> [3]
> https://www.facebook.com/groups/kjopsal ... nk/1064667
> 223648657/?sale_post_id=1064667223648657
smedberg wrote:I'm running it with the Aeotec Z-Stick Gen5 and it works great on 3.5877 apart from the inverted lock status.
Was it working fine from the first time or did you do any tricks other than pair as "normal"?
I am able to pair without problem but after that there seems to be no more communication between the lock and z-stick. Using the same stick on the same version...
Well I'm not sure but I had similar problems when I started inclusion using the lock (two beeps using button).
Then I included it using the app on the phone and everything worked, might be a coincidence.
